Treating Customers Fairly and Handling Complaints in the Financial Services Sector
London Governance & Compliance Academy
Summary
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Overview
This course will help you to increase your knowledge in theory and practice about how to treat your customers fairly and in a compliant manner. It will also provide a sound grounding in the complaints handling procedure based on the financial regulations.
Description
Syllabus
- Basic Concepts of Treating Customers Fairly and Handling Complaints
- Achieving a Fair Deal for Consumers
- A Guide to Management Information
- TCF Procedure, Disclosure and Identification
- Identification, Investigation, Assessment and Reporting
Training Duration
This course may take up to 5 hours to be completed. However, actual study time differs as each learner uses their own training pace.
Training Method
The course is offered fully online using a self-paced approach. The learning units consist of video presentations and reading material. Learners may start, stop and resume their training at any time.
At the end of each session, participants take a Quiz to complete their learning unit and earn a Certificate of Completion upon completion of all units.
Who is this course for?
This course is ideal for anyone wishing to understand how to achieve a fair customer treatment and complaints handling process based on the respective regulatory environment. It is also suitable to professionals pursuing regulatory CPD in Financial Regulation.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.